1. Countries

Lubar.it is currently open in Europe and we are able to deliver to the following countries:
Austria, Belgium, Czech Republic, Denmark (excluding Faroe Islands), Estonia, Finland (excluding Aland Islands), France (excluding Overseas Departments, Guadeloupe, French Guiana, Martinique, Reunion, Corsica), Germany (excluding Helgoland Island and Büsingen territory), Greece (excluding Mount Athos), Hungary, Ireland, Italy (excluding Livigno, Campione d'Italia and the Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Sweden, United Kingdom (excluding Channel Islands).

We do not deliver to PO Boxes and Poste Restante.

You will be asked to specify the destination country at checkout. Countries not included in the list are not covered by our e-commerce service.

2. Shipping Times and Costs

Express Shipping Italy: delivery within 4-5 working days.
Express Shipping Italian Islands: delivery within 5-6 working days.
Standard Shipping Europe: delivery 4-5 working days.
Fast Shipping Milan: 1-2 days (available for some products).

For artisanal products made to order, the production and shipping times are specifically indicated on the product page and may be subject to longer lead times.

Please remember that delivery times only include working days: holidays (January 1, January 6, April 25, May 1, June 2, August 15, August 16, November 1, December 7, December 8, December 25, December 26) are excluded.
Shipping costs will be calculated precisely at checkout.

3. Shipment Tracking and Delivery

Once we have processed your order, we will send you an email with a tracking number that will allow you to track your order until delivery. For Fast Shipping in Milan, once you receive the shipment acceptance email, the goods will be delivered within 5 hours.

For any tracking-related issues, customer service care@lubar.it will do its best to update you on the status of your order as soon as possible.

Please remember that the courier delivers from Monday to Friday during office hours and will attempt delivery, possibly leaving a notice. If the courier is unable to deliver your order, the products will be returned to the Lubar.it warehouse.

When the item is delivered, we kindly ask you to check the condition of the package before signing the delivery confirmation.

4. Returns

If you wish to return or exchange an item, please send an email to care@lubar.it with your request.

The goods must in any case be returned within 14 days from the date of delivery for a full refund.

Items returned with signs of wear, or delivered to our returns department outside the 14-day window, will be returned to the original address. All sales are considered final, as is the sale of discounted items.

Please note that Lùbar is not responsible for the cost of return shipping, unless the item is defective and the defect is recognized by Lùbar. To ascertain the defect, photographs clearly showing the defect must be sent. If food packaging (tins, cans, boxes) incurs slight dents during transport, this will not be considered a reason for return and refund, as the food product is not altered by such possible contusions during packaging transport.

14 days are required for processing the return and related refund. Please ensure your name/order number is included in the package and include any paper documents if available.

Please remember that there is no refund for artisan products made to order unless they have obvious defects.

Local VAT already applied to the price of each product. For all non-EU countries, shipping is DDU (Delivery Duty Unpaid).
If a DDU (Delivery Duty Unpaid) destination is selected, the product price shown does not include taxes and duties. The recipient is responsible for all import and customs duties from the country where the shipment is made. Payment of these duties is necessary to clear the order from customs charges.
As we are unable to provide guidance on the amount, we invite our customers to check local taxes and duties before placing an order. Shipping costs are already included in the final amount of your order. However, the courier may present you with a separate invoice from local authorities for duties owed.
Please note that we currently do not ship to the Russian Federation.

1.Payment
To pay for your orders placed on Lubar.it, you can choose between: Visa, Mastercard, American Express, Alipay and Paypal.

When paying by credit card, you will be asked to enter your card details into a secure electronic banking system provided by Stripe.
Invoicing can only be requested during checkout.

All transactions are processed via SSL 3 certified data encryption protocol, guaranteeing Lubar.it customers maximum data protection. Lubar.it does not at any time have access to credit card details. In order to ensure greater protection for e-commerce purchases, Lubar.it recommends that you subscribe to Verified By Visa or Mastercard Securecode services, requesting a PIN security code with which to make your purchases in complete safety.

2.Charge
At the time of order, the transaction will be processed instantly. The credit card used will be charged at the time of purchase, even in the case of pre-orders, although pre-ordered items will be shipped later in the season. Payment is made directly on our bank's server.

3.Refund
Refunds will be made using the same payment method used at the time of purchase. After the sender has received your return and checked that all requirements have been met, you will receive a confirmation email. We will process the refund to the credit card used for the order within 14 days of receiving the returned goods. The time it takes for the credit to appear depends on the credit card's banking circuit and/or the payment method provider you used at the time of purchase.